Product Security Policy

1. Dreo Product Security Policy

Welcome to the Dreo Product Security Center! Here, you can find essential information about the Security of our products and understand how we are dedicated to providing you with a secure and reliable product experience.

Product Security Standards

At Dreo, we strictly adhere to global security standards to ensure that every product is a trusted companion for you. From the early design stages to the production process, each step is carefully considered to ensure compliance with international security certifications.

Frequently Asked Questions Quick Guide

• How should I maintain my Dreo product to ensure optimal security performance? Regularly inspect your product and perform cleaning and maintenance according to our user guide.
• What should I do if I discover potential security issues with the product? Please contact us immediately through our email, and we will promptly address your report.
• How can I inquire about security updates for Dreo products? You can find the latest Security information here to ensure your product remains in the best condition.

Thank you for choosing Dreo; we look forward to continuing to provide you with safe and reliable products and services.

2. How to Report Security Vulnerabilities or Issues to Dreo

3. Dreo Security Issue Handling Procedure

Upon receiving your report regarding security vulnerabilities or issues, our professional team initiates the following processing procedure:

1. Preliminary Assessment: Our team of security experts will conduct preliminary assessment of the report to determine its validity and severity.
2. Issue Investigation: If the report is confirmed as valid, we conduct an in-depth investigation to understand the specific causes and scope of the problem.
3. Solution Development: Based on the investigation results, our engineering team develops appropriate solutions, such as software updates or security patches to address identified vulnerabilities.
4. Testing and Verification: Before implementing any corrective measures, we conduct rigorous testing to ensure the effectiveness of the solution and prevent the introduction of new issues.
5. Implementation and Notification: Once the solution is ready, we implement it through the appropriate channels and notify relevant users with detailed information about the updates.

4. Our Commitment to Response

5. Privacy and Confidentiality

Your Trust, Our Responsibility

6. Legal Disclaimer

7. Acknowledgment: Gratitude to Security Contributors

9. Dreo Product Security Update Assurance

To ensure continuous security protection for our users, Dreo commits to providing long-term security update support for our products. The following are our assurances regarding product security updates:

1. Long-term Support: From the initial product release date, each product is guaranteed to receive security update support for at least 3 years. During this period, we will regularly review and address any issues that may affect product security.
2. Update Frequency: Dreo will periodically release security updates based on the specific needs of the product and changes in the security environment. Significant security threats will be prioritized.
3. Update Notifications: When new security updates are available, we will notify our users through appropriate channels such as the product interface, email, or our official website.
4. The Android security patch update depends on Google Policy. If the Android security patch is no longer updated within 3 years, related product cannot be updated for the Android security patch. For other update, we will follow our policy.
5. If the support period will be extended, the new defined support period will be published as soon as is practicable.
6. The defined support period will not shorten after the publication.
7. For product-specific security update dates, please refer to the following: Dreo Product Security Update Dates:

Continued Commitment to Your Security

At Dreo, we are dedicated to providing you with secure and reliable products. We understand the importance of security updates and commit to ongoing investment of resources to ensure the security of our products.

Dreo Product Security Update Dates:

• Tower Fans
• Air Purifiers
• Air Circulators
• Space Heaters
• Combi Fryer
• Air Conditioner
• Ceiling Fan
• Humidifier
• Smart Air Conditioner
• Smart Air Purifier
• Smart Ceiling Fan
• Smart Air Cooler
• Smart Humidifier
• Smart TurboPoly Fan
• Smart Space Heater
• Smart Tower Fan
• Smart Air Circulator Fan

Tower Fans: